Frequently asked questions
How do I book?
Choose your apartment and dates and book online: payment is secured by our booking software (Lodgify). You receive your confirmation by email straight away.
Why book direct rather than on Airbnb or Booking?
Our Airbnb and Booking prices include a markup to cover their commission. Booking direct, you pay about 13% less than on Airbnb and 15% less than on Booking, and you deal with us directly.
How does payment work?
50% at booking and the balance 7 days before arrival, charged automatically. Tourist tax is added at the local rate.
What is the cancellation policy?
Full refund up to 5 days before arrival, 50% up to the day before, no refund on the day of arrival or for a no-show.
Is there a security deposit?
An €300 card pre-authorisation is taken the day before arrival and released 5 days after departure. Nothing is charged unless damage is found.
What are check-in and check-out times?
Check-in from 4pm, check-out by 11am. Late check-out at 1pm available as an option (€20), subject to availability.
How do I get in?
Independently: before arrival you receive the door codes or key-box instructions. No meeting needed, arrive at your own pace.
Are linen and toiletries provided?
Yes: bed linen, towels, shower gel, shampoo and soap are included and replaced for every stay.
Are children and pets allowed?
Our suites are designed for two adults. Suite Marguerite and Charme & Confort sleep up to 4. Pets are not allowed in any apartment.
Can you help prepare a surprise (birthday, proposal)?
Yes, write to us before you arrive and we'll help you set it up.
What if something goes wrong during my stay?
Call us on +33 1 84 80 50 58, every day from 10am to 9pm.